Shipping Policy

Shipping is calculated from the live rates of the carrier and service you choose at checkout.

Where we ship

We ship within the continental United States only. We do not currently ship to Puerto Rico, Hawaii, Alaska, or APO/FPO/DPO addresses.

Please check your address carefully at checkout — we are unable to change an address once an order is placed.

If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed, a $6.99 fee is deducted from the refund.

Processing time

Orders are processed the same day or the next business day. You will receive a tracking number by email once your order ships.

Services and estimated transit

Service	Carrier options	Cost	Estimated transit
Standard	USPS Ground Advantage · UPS Ground · UPS Ground Saver	Carrier rate shown at checkout	3–7 business days
Expedited	USPS Priority Mail / Priority Mail Express · UPS 2nd Day Air · UPS 3 Day Select · UPS Next Day Air	Carrier rate shown at checkout	1–3 business days

Transit estimates are the carrier's and are not guaranteed.

If an order is delayed, lost or stolen

Once a parcel is with the carrier, delays and losses are outside our control and we do not currently offer third-party shipping insurance. If something goes wrong, contact us: we will supply the tracking record and carrier contact details so you can open a claim. Claims for parcels accepted by the carrier are settled by the carrier.

Cancelling an order

You can cancel for a full refund only before the order ships — that is, before a tracking number is issued. In practice this means within about 30 minutes of ordering. Once a parcel is in transit we cannot cancel it, refund it, or change it.

Questions

We Pet Verse Health GROUP
Email: sales@wepetverse.com
Phone: +1 (706) 680-9963
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Last updated: 24 August 2026