Refund policy

Refund Policy

We want you to be satisfied with your order. Where a return or exchange is needed, the process below applies.

Important exception: antibiotics

All sales of antibiotics are final. Because of health and safety regulations we cannot accept returns or exchanges, or issue refunds, on antibiotic products. This protects the integrity of the supply chain for every customer.

Packaging and label variations

Manufacturers regularly change packaging, bottle shapes, label designs and cap colours as part of rebranding or production updates. These cosmetic changes do not affect the quality, potency or authenticity of the product.

Product images on this site are for reference only. What arrives may look different from the photograph because of such updates. A visual difference is not a defect, a wrong item, or a seller error, and is not grounds for a return or refund.

The exceptions

  • The medication you received is a genuinely different product from the one ordered — for example, Doxycycline instead of Amoxicillin.
  • There is a verified manufacturer defect, such as a broken seal on arrival or a crushed bottle.

By ordering antibiotics you acknowledge and accept these terms.

Lost, stolen or damaged parcels

Once a parcel has been handed to the carrier, it is in the carrier's custody.

We do not currently offer third-party shipping insurance. If a parcel is lost, stolen or damaged in transit, file a claim with the carrier (USPS, UPS, etc.) using your tracking number. We will supply tracking details and carrier contact information to support your claim, but we cannot issue a refund or replacement for a parcel the carrier has accepted.

Standard returns and exchanges

For eligible non-antibiotic items you may request a return or exchange within 30 days of receiving your order.

  • Items must be in original, unused condition.
  • Tags, packaging and accessories must be intact and attached.
  • Items that have been opened, used or altered cannot be returned.

To start a return, email sales@wepetverse.com with your order number and the reason, and request a Return Authorisation (RA) number.

Returns sent without a valid RA number will be refused. Once issued, please ship within 14 days.

Fees and shipping responsibilities

Address errors and refused deliveries

If a parcel comes back to us because the address supplied was incorrect, or because delivery was refused, we refund the merchandise only — less the original shipping cost and any return carriage charged to us. Reshipment is at your cost.

Free shipping offers

If you return an item that qualified for free shipping, the shipping we actually paid is deducted from the refund.

Restocking

We do not charge a restocking fee on exchanges. Return carriage is the customer's responsibility unless the return is caused by our error.

Defective items and wrong orders

If you received the wrong item or one with a manufacturing defect, contact us on delivery. We will send a prepaid return label, and on inspection ship a free replacement — or refund in full if no replacement is available.

How to return

  1. Email sales@wepetverse.com within 30 days of receipt for an RA number.
  2. Pack the items securely and include your packing slip or invoice with the RA number written clearly on it.
  3. Ship by a traceable, insured method and email us the tracking number. We cannot take responsibility for returns lost on the way to us.

The return address is issued with your RA number. Please do not send anything back before you have it — parcels returned to an unlisted address cannot be tracked or credited.

Refunds

Once your return arrives and has been inspected we will email you to confirm approval or rejection. Approved refunds are credited to the original payment method within 7 to 10 business days. If it has not appeared after that, check with your bank or card issuer — posting a refund can take additional time.

Only regular-priced items can be refunded; sale items are final sale.

Contact

We Pet Verse Health GROUP
Email: sales@wepetverse.com
Phone: +1 (706) 680-9963
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Last updated: 24 August 2026